Question 1

Who is this actually for?

Accepted Answer

Anyone raising their own standard, and the owners, leaders, and managers whose standard sets the tone for others. The practice builds you first.

Question 2

How much time does it really take?

Accepted Answer

A focused fifteen-minute session each week over twelve weeks, carried into your daily work. The short format is deliberate: spaced repetition is what makes change stick.

Question 3

What's the difference between the program I buy and the corporate one?

Accepted Answer

Both are the same twelve-step system. The program sold here is the Individual Edition, written for your own growth. Organisations that license The One Standard receive the Team Edition, purpose-built for facilitation. Running it across a team is handled through Corporate Licensing.

Question 4

How is it delivered?

Accepted Answer

It's a digital product. Your download arrives by email within minutes of checkout, with lifetime access and any future updates included. You work through it at your own pace, on any device.

Question 5

Is the app really free to start?

Accepted Answer

Yes. The first two steps are free in full, including the daily check-in and the weekend reflection. No card details are taken and there is no countdown timer. If it does not fit your week, nothing happens.

Question 6

Do I need to buy the program to use the app?

Accepted Answer

No. They are independent. The app works on its own as the guided practice. Buying the 12-Step Program adds the teaching layer: every document as a permanent download to keep and print, and the full library readable inside the app.

Question 7

If I buy the 12-Step Program, do I have to subscribe as well?

Accepted Answer

No. Buying the 12-Step Program gives you the documents and the practice inside the app, and that is enough to work all twelve steps and to earn your credential. The subscription is optional and adds the accountability tools: the daily check-in, weekend reflection, monthly reviews, progress across cycles, re-measurement against your baseline, and daily phone reminders. It never unlocks the steps and is never needed for the credential.

Question 8

What happens to my writing if I cancel?

Accepted Answer

You stop being able to add new entries, but nothing is deleted straight away. Everything stays for six months so you can resubscribe and continue where you left off. Your credential is permanent regardless.

Question 9

Can my employer read what I write?

Accepted Answer

No. Your writing is visible to you alone, enforced at database level rather than by policy. A facilitator can see progress only: which week you have reached, steps completed, and when you were last active. No export exists that would produce your written words to an employer.

Question 10

Is the Team Culture Audit really anonymous?

Accepted Answer

Yes, and structurally so. Responses are stored with no user identifier on the record at all. A separate record notes only that a person completed it, so nobody is asked twice and a response rate can still be reported. The two records cannot be joined, so identifying a respondent is impossible rather than merely against the rules.

Question 11

Where is my data stored?

Accepted Answer

In Sydney, Australia, with backups in the same region. It is never sold, never used for advertising, and never used to train any system. There are no third-party analytics and no advertising trackers.

Question 12

Do I need to install anything?

Accepted Answer

No, it runs in any browser. You can also add it to your phone's home screen so it opens like an app, and that is what enables daily phone reminders. On iPhone, adding it to the home screen is required for reminders to work at all. You will need an internet connection to sign in and to save your work.

Question 13

What do staff without a phone do?

Accepted Answer

They take part fully through the weekly sessions and paper participant sheets, and the facilitator can key their culture-audit answers in on their behalf. Nothing about the program requires a personal device.

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