Terms, Privacy & Refunds

These Terms of Service govern your purchase and use of The One Standard and any related materials, products, and resources (the "Materials") offered through theonestandard.com (the "Site"). The Site and the Materials are provided by Alexander J Coates, trading as The One Standard Development (ABN registered, Australia) ("we", "us", "our"). By purchasing, downloading, or using the Materials, you agree to these Terms. If you do not agree, do not purchase or use them.

1. What you are buying

The One Standard is a digital personal and professional development practice delivered as downloadable documents and audio. When you buy, you are purchasing a licence to access and use the Materials for your own development. You are not buying ownership of the Materials themselves. All content remains our intellectual property at all times.

Corporate licensing is different. Where an organisation holds a Corporate Licensing Agreement with us, that agreement governs its licence to the Materials and prevails over these Terms to the extent of any inconsistency.

2. Your licence

On purchase, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Materials for your own individual development. You may download, store, and print single copies for your personal use.

The individual program sold on this Site is the Individual Edition, licensed for one person's own use. It does not include the right to facilitate, teach, deliver, or run the program for a team, group, organisation, or any third party.

3. What you may not do

Except as expressly permitted above, you may not: copy, reproduce, resell, redistribute, sublicense, rent, lend, or share the Materials; share your purchased files or access with any other person; upload the Materials to any public or private platform, file-sharing service, or network; use the Materials to train, facilitate, coach, or instruct others; remove or alter any copyright, trademark, or ownership notices; or use the Materials in any way in exchange for payment or other consideration.

4. Facilitation and team use require a separate licence

Running The One Standard with a team, within a workplace, or across an organisation is only permitted under a separate written Corporate Licence Agreement signed by us. The Corporate Licence grants the Team Edition, which is purpose-built for facilitation, together with the deployment rights, and where agreed, the workshop, keynote, and tailored rollout. No right to facilitate or deploy The One Standard for others arises from purchasing the individual program, regardless of how it is used. To enquire about a Corporate Licence, contact us through the Site.

5. Intellectual property

All Materials, including the twelve-step framework, written content, structure, design, audio, and branding, are owned by us and protected by Australian and international copyright and intellectual property law. The name The Standard, The One Standard, the tagline, and the signature quote are our marks. Nothing in these Terms transfers any ownership or rights to you beyond the limited licence granted above. We reserve all rights not expressly granted.

6. Educational disclaimer: results are not guaranteed

The Materials are provided for educational and informational purposes. They are a development practice, not professional advice. We make no guarantee or warranty of any particular result, outcome, improvement, income, performance, or success. Any progress depends on your own effort, circumstances, and consistency. The Materials do not constitute and are not a substitute for professional legal, financial, medical, psychological, or other advice. If you need advice of that kind, consult a suitably qualified professional.

7. Provided "as is"

The Materials and the Site are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected.

8. Limitation of liability

To the fullest extent permitted by law, and subject to your non-excludable rights under the Australian Consumer Law and any other applicable consumer protection law, our total liability to you arising out of or connected with the Materials or the Site, whether in contract, tort, or otherwise, will not exceed the amount you paid us for the relevant Materials. We will not be liable for any indirect, special, incidental, consequential, or punitive loss, including lost profits, lost data, or lost opportunity.

9. Your statutory rights

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where our goods or services come with guarantees that cannot be excluded, our liability for failing to meet such a guarantee is limited, at our option and to the extent permitted, to resupplying the Materials or paying the cost of resupply.

10. Termination

We may suspend or revoke your licence if you breach these Terms. On revocation, you must stop using and destroy any copies of the Materials in your possession. The provisions concerning intellectual property, disclaimers, and limitation of liability survive termination.

11. Pricing, currency, and payment

Prices are shown in your selected currency. The price displayed at checkout is the price payable, with no hidden fees. Payment is processed securely by our third-party payment providers; we do not store your full card details. Access to purchased Materials is provided after payment is received.

12. Governing law

These Terms are governed by the laws of Queensland, Australia. Disputes are subject to the non-exclusive jurisdiction of the courts of Queensland, Australia, without limiting any mandatory consumer protections available to you in your country of residence.

13. Changes to these Terms

We may update these Terms from time to time. The version published on the Site at the time of your purchase applies to that purchase. The "last updated" date above shows when these Terms were last revised.

14. Contact

Questions about these Terms can be sent to alex@theonestandard.com, or by post to The One Standard Development, PO Box 14, Gympie QLD 4570, Australia.

We want you to be confident in your purchase. This Refund Policy explains how refunds work for digital products bought through theonestandard.com. Last updated 20 July 2026.

1. Try before you buy

The first two steps of the practice and the app's tools are free, so you can see exactly how The One Standard works before you pay for the rest. We recommend starting there and buying only once it has earned its place.

This policy applies to individual digital products bought through the Site. Corporate licences are governed by the Corporate Licensing Agreement, which sets out its own payment and refund terms.

2. How to request a refund

If you believe you're entitled to a refund, email alex@theonestandard.com with the product name, your date of purchase, and the email address used to buy. We process approved refunds to your original payment method, normally within five business days.

3. The nature of digital products

Because the Materials are digital and delivered immediately, your right to a refund is governed by this policy together with your non-excludable rights under the Australian Consumer Law and any consumer protection law that applies where you live. If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days. We do not ask you to waive that right. To withdraw or request a refund, email alex@theonestandard.com and we will action it.

4. Your consumer guarantees

Nothing in this policy limits your rights under the Australian Consumer Law or other applicable law. If the Materials are faulty, not as described, or fail to meet a consumer guarantee, you are entitled to a remedy.

5. Corporate licences

Corporate Licences are handled individually under a separate signed agreement, and their refund and cancellation terms are set out in that agreement rather than this policy.

6. Contact

Any question about a refund can be sent to alex@theonestandard.com, or by post to The One Standard Development, PO Box 14, Gympie QLD 4570, Australia.

These terms apply to The One Standard Practice App at app.theonestandard.com (the "App"), operated by Alexander J Coates, trading as The One Standard Development. They sit alongside the Terms of Service above, which continue to apply to anything you buy from theonestandard.com. Where the two differ in relation to the App, these terms apply. Last updated 4 August 2026.

1. What the App is

The App is the practice layer of The One Standard. It takes you through the twelve steps one week at a time, with a starting diagnostic, a weekly step worked through four moves, a daily check-in, weekend reflections, monthly reviews, and a week-thirteen close-out. When you complete a full cycle you earn a credential. The practice then begins again at Step 1, measured against the baseline you set at the start.

The App is not a replacement for the twelve-step program. The program carries the fuller teaching behind each step, including the step overviews, the recommended reading, and the audio series, and buying it is what unlocks the full practice inside the App.

2. Two separate products

The Complete Practice is a one-off purchase and is permanent. It gives you every document as a download to keep and print, the full twelve-step practice inside the App, and a library in the App holding those same documents, readable or downloadable at any time. It does not expire and it does not renew.

The App tools are a separate subscription, and they are optional. They add the daily check-in, weekend reflections, monthly and annual reviews, progress across cycles, re-measurement against your original baseline, and daily phone reminders. The practice itself works without them.

The paper tools are separate one-off purchases, delivered by email as downloads. They do the same job as the App tools in printed form, for people who would rather write by hand. They are never delivered through the App and never appear in its library, and no purchase, subscription or corporate licence puts them there.

The first two steps in the App are free in full, including the daily check-in and weekend reflection for those two steps. The practice documents are never free.

3. Your account

You need an account to use the App. You must give an email address you control, keep your password secure, and not share your account with anyone else. One account is for one person, and you are responsible for what happens under yours. You must be at least 18 years old to create an account.

At sign-up you accept these terms and the Practice App Privacy Policy by ticking a box. We record the date, the time, and the version you accepted. Consent to reminder emails is a separate tick box and is never bundled with this one.

4. What you write stays yours

Everything you write in the App belongs to you. Your writing is visible to you alone. It is not visible to other members, not to your employer, not to a facilitator, and it is never used for marketing, advertising, profiling, or to train any system. This is enforced by database-level access controls, not by policy alone. How it is stored and handled is set out in the Practice App Privacy Policy below.

5. The credential

Completing all twelve steps issues you a credential with its own permanent identifier. It checks nothing else: not your subscription, not your payment status. It remains verifiable whether or not you hold an active subscription, and it is never withdrawn for non-payment. You download your certificate from the App. Nothing is posted or emailed, and the App does not produce physical certificates. Later cycles are recorded against the same credential as renewals.

Your credential is private by default. Nothing about it appears publicly until you choose to make it public, and you can make it private again at any time with immediate effect. When public, the verification page shows exactly five things: the credential ID, your name, the program version, the issuer, and your completion date. It never shows your email address or anything you have written.

If you ask us to delete everything, the credential and its public verification record are deleted too, and any verification link you have shared will stop working. Please consider this before sharing a link with an employer.

The credential attests to completion of The One Standard practice. It is not a qualification, an accreditation by any external body, or a licence to teach, facilitate, or sell The One Standard to others. Facilitating the practice for a team requires a corporate licence.

6. Subscriptions, and what happens if one ends

The first two steps are free. Continuing beyond them requires a subscription, monthly or annual, at the price shown to you at the time of purchase. You can pause, change your card, or cancel at any time through the payment provider’s own billing portal.

If a subscription ends, you stop being able to add new writing in the tools. Nothing you have already written is removed. Your account, your entries and your progress are untouched, you can still export everything, and you can resubscribe whenever you like. If you own the practice, it remains yours permanently and you can keep working the twelve steps without any subscription.

Your credential is not affected by any of this. It is permanent, and it stays verifiable whether or not you hold a subscription. You can export everything at any time, active or not, and we recommend exporting if you intend to stop.

7. Payment

Card details never reach the App. Payment is handled entirely by our payment provider’s hosted checkout and billing portal. We never see or store your card number.

Access is granted automatically when payment clears, matched on the email address you pay with. A full refund removes that access automatically. A partial refund is treated as a price adjustment and leaves access in place. Refunding one of the three document-only products changes nothing in the App, because those products never granted App access.

The Complete Practice and the paper tools are one-off purchases. App tool subscriptions can be cancelled at any time. All purchases are governed by the Refund Policy above together with your non-excludable rights under the Australian Consumer Law.

8. If your access comes through your employer

Where your organisation holds a corporate licence, your App access is funded by that licence for as long as it runs. Your account and everything in it remain yours. Your employer cannot read what you write, cannot request it through the App, and no export exists that would produce it. A facilitator at your organisation can see your progress only: the week you have reached, steps completed, and when you were last active.

When a corporate licence ends, the company-funded access ends. Your account is not deleted and your writing is not handed to your employer. It was never the company's to delete. You keep your account, you can export everything, and you may buy the practice or subscribe personally to carry on. Your credential is permanent and is not affected.

9. What you may not do

You may not share your account, attempt to access another person’s data, copy or redistribute the App’s content, use the App or its content to build a competing product, misrepresent a credential you have not earned, or interfere with the security of the service. Any of these may result in your access being ended.

10. Availability

We aim to keep the App available and working, but we do not guarantee uninterrupted access. The App may be unavailable during maintenance, or because of failures in services we rely on. Your data is exportable at any time, and we encourage you to keep your own copy of anything you would be sorry to lose.

11. This is a development practice, not therapy

The App invites honest self-reflection, and some of what you write may touch on difficult things. The One Standard is a personal and professional development practice. It is not counselling, therapy, psychological treatment, or medical advice, and it is not a crisis service. Nothing in it should be relied on as a substitute for professional help.

If you are struggling with your mental health, please speak to your doctor or a qualified professional. In Australia, Lifeline is available on 13 11 14 at any hour. If you or someone else is in immediate danger, call 000.

12. Results are not guaranteed

What you get out of the practice depends on what you put in, and on circumstances outside our control. We make no promise of any particular outcome, personally or professionally.

13. Intellectual property

The One Standard, its twelve-step structure, its written content, the credential system, and all associated material remain the property of Alexander J Coates. Your account gives you the right to use the App for your own development. It transfers no ownership.

14. Ending your account

You can export everything, or delete everything, from Settings at any time without contacting us. Deleting everything is permanent and includes your credential and its public verification record. We may end access where these terms are seriously or repeatedly breached.

15. Liability and your rights

To the extent permitted by law, our liability in connection with the App is limited to the amount you have paid for it. Nothing here excludes rights you have under the Australian Consumer Law or other laws that cannot be excluded.

16. Changes

We may update these terms as the App develops. The date above shows when they were last revised, and material changes will be notified in the App or by email.

17. Governing law and contact

These terms are governed by the laws of Queensland, Australia. Questions can be sent to alex@theonestandard.com, or by post to The One Standard Development, PO Box 14, Gympie QLD 4570, Australia.